COMPLAINT POLICY

COMPLAINT POLICY
If you have a complaint about our products, services, or any aspect of your shopping experience,
please follow these steps:

1. Contact Us:
   o Email: Send your complaint to theeaplace@gmail.com
   o Phone: Call us at +48509394070
   o WhatsApp: Dm us at +48509394070
2. Provide Details:
   o Include your name, contact information, and order number
   o Clearly describe the issue, including relevant details such as product name, date of
   purchase, and any supporting evidence (e.g., photos, videos).
   Once we receive your complaint, we will follow these steps to resolve the issue:
3. Acknowledgment:
   o We will acknowledge receipt of your complaint within 24-48 hours (during business
   days) and provide you with a reference number for tracking.
4. Investigation:
   o Our team will investigate your complaint thoroughly, which may involve reviewing
   order details, contacting suppliers, or testing products.
5. Resolution:
   o We will provide a resolution within 7-10 business days of receiving your complaint. If
   the issue requires more time to resolve, we will keep you informed of the progress.
6. Outcome:
   o Once the investigation is complete, we will notify you of the outcome and any
   actions we will take to resolve the issue (e.g., refund, replacement, or other
   remedies).