Refund and Returns Policy

Overview

At EA African and Asian Store, we strive to ensure that you are completely satisfied with your
purchase. We understand that sometimes products may need to be returned or exchanged. This
Return Policy outlines the conditions under which returns, refunds, and exchanges are processed.

Eligibility for Returns
To be eligible for a return, refund, or exchange, the following conditions must be met:

• The item must be in its original condition, unused, unwashed, and with all tags and
  packaging intact.
• The item must be returned within 14 days from the date of delivery.
• Proof of purchase (order number or receipt) must be provided.
• Perishable goods (e.g Frozen food) are non-returnable

1. How to Initiate a Return
   To initiate a return, follow these steps:
2. Contact Us: Email us at theeaplace@gmail.com or call us at +48509394070 within 14 days
   of receiving your order. Provide your order number, the item(s) you wish to return, and the
   reason for the return.
3. Return Authorization: We will provide you with a Return Authorization Number (RAN) and
   instructions on how to return the item(s).
4. Packaging: Securely pack the item(s) in their original packaging, including all tags and
   accessories.
5. Shipping: Ship the item(s) to the address provided in the return instructions. Return
   shipping costs are the responsibility of the customer unless the return is due to an error on
   our part (e.g., wrong item shipped or defective product).
6. Refunds
   Once your return is received and inspected, we will notify you of the approval or rejection of your
   refund. If approved:

• Refunds will be processed within 2-5 business days.
• The refund will be issued to the original payment method used during the purchase.
• Shipping costs are non-refundable unless the return is due to an error on our part.

1. Exchanges
   If you wish to exchange an item for a different size, colour, or product:

• Follow the same return process outlined above.
• Ensure the new item you wish to receive is in stock by contacting us before initiating the
  return.
• Additional shipping costs may apply for the new item.

1. Damaged or Defective Items
   If you receive a damaged, defective, or incorrect item, please contact us immediately. We will cover
   the return shipping costs and provide a replacement or full refund, depending on your preference.
2. PayU Compliance

• All refunds will be processed in compliance with PayU’s refund policy requirements.
• Refunds will only be issued to the original payment method used during the transaction.
• Refunds may take up to 10 business days to reflect in your account, depending on your
  bank or payment provider.

1. Contact Us
   If you have any questions about our Return Policy or need assistance with a return, please contact
   us at:

Phone: +48509394070
Note: This Return Policy is subject to change without prior notice. Please review this policy
periodically for any updates.

Email: theeaplace@gmail.com